WorkSource Seattle-King County Program Year 2017 Leadership Award Winners

WorkSource Seattle-King County is staffed by a team of highly skilled and dedicated professionals working to uphold the principles of universal access, integration, performance and accountability, customer choice, partnership, and continuous quality improvement across the network’s 47 locations.

This past month, the Workforce Development Council of Seattle-King County and its WorkSource Operator Team had the opportunity to honor several individuals who have gone above and beyond in serving customers, pursuing best practices, and implementing Integrated Service Delivery and the Workforce Innovation & Opportunity Act in the past year.

Below are the winners of the WorkSource Seattle-King County Staff Leadership Recognition Awards for Program Year 2017.


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Jody Azevedo

Excellence in Customer Service

Jody is “traditionally the first to volunteer” when the need arises, and models exemplary service, all while making huge contributions to improving the overall system. She is an active member of numerous WorkSource functional teams, the customer engagement team, and facilitator team. She received not one, but three nominations, exemplifying the recognition by her peers for her tremendous passion and service.


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WorkSource Summit 2017 Planning Committee

Excellence in Teamwork

The collaborative efforts of all team members were reflected in the outcome of the 2017 WorkSource Summit—a successful bridging of WorkSource voices from across the state in an informative day-long conference dedicated to the philosophy and practice of Integrated Service Delivery. The planning committee brought a diverse set of perspectives, opinions, expertise, knowledge, and skills to create and promote this event to colleagues, coworkers, counterparts, and partners across the state, ultimately ensuring its success.

The team included Beth Blanchard, Craig Bruckshen, Nature Carter, Mary Dolliver, Georgia Duffy, Catherine Fisher, Deitra Garrett, John Glynn, Stephanie Guy, Brianna Kiarie, Saiqa Syeda, and members of the WorkSource Operator Team.


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Amanda See

Excellence in Leadership

Amanda’s core strengths include serving those with barriers and approaching all of her work through an equity lens. According to her nominator, she “understands that collaboration is about cross-communication, triaging services, and bouncing ideas off of others to ensure that every customer is provided with all available options. She encourages her staff and others to reach out to groups and organizations that are not being served through the WorkSource system.” Amanda’s dedication to collaboration has resulted in a successful partnership with 2nd Chance, a homeless encampment, which has resulted in specialized trainings, employment, and resource sharing across service providers.


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Julie Shor

Honorable Mention
Excellence in Leadership

A core member of the front-line staff, Julie’s passion, energy, and commitment to serving youth and young adults led to two nominations for the leadership award. As expressed by her nominators, Julie “is an excellent communicator. She double, triple checks if she can support you and how she can best do so. … She seeks to build strong relationships and makes time to ask if there is any other way she can support or improve.” Julie receives an honorable mention for her exemplary leadership by example.

Congratulations to all of our award winners and nominees!

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WorkSource Seattle-King County connects businesses to job seekers, as a proud partner of the American Job Center Network under Washington state’s WorkSource brand. The Workforce Development Council of Seattle-King County leads a network of 46 locations in providing job search/recruitment assistance, career planning and training, and hiring events at no cost to job seekers and businesses in Seattle-King County.

Congratulations to WorkSource Seattle-King County Award Winners

WorkSource Seattle-King County connects industry to people, as a proud partner of the American Job Center Network under Washington State’s WorkSource brand. The Workforce Development Council of Seattle-King County leads thirty-eight WorkSource Seattle-King County sites as an integrated, high-quality, service delivery system designed to meet the needs of businesses and job seekers. The system is built on the principles of universal access, integration, performance and accountability, customer choice, partnership, and continuous quality improvement.

This past month, the Workforce Development Council of Seattle-King County and its WorkSource Operator Team had the opportunity to honor three individuals that have provided an exceptional level of care and service to both industry and community member customers.

Below are these Program Year 2016 WorkSource Seattle-King County Excellence Award Winners.


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Monthell Woodson
YouthSource
Customer Service Excellence Award

Monthell is “customer focused in everything she does,” building relationships “based on honesty and integrity” and working across agencies to achieve the common goal of helping youth to find work experience.

She uses “a deep understanding” of both human services and the private sector to “develop strong relationships” between WorkSource and businesses that result in the creation of new and innovative youth programs, and ensures their success through integrity and excellent follow through.

Monthell has a “relatability to youth” that allows for “the building of trust in the young adults that she supports.” She is able to inspire confidence that she can help them navigate a path forward.

She is an excellent communicator across organizations within WorkSource and her consideration for the positions of others allows her to bridge differences in perspective in service of providing powerful opportunities for young people.


Jack Chapman
Pacific Associates
Leadership Excellence Award

Jack is a “champion and advocate for customers facing high barriers to success,” serving as a “model for other staff” when it comes to communicating with customers, focusing on data, representing the WorkSource system, ensuring accessibility, and providing opportunities for staff professional development.

He’s “a great listener with a wealth of knowledge,” and serves as “the point person” for Pacific Associates services in South Seattle, including WorkSource at South Seattle College and the Maleng Regional Justice Center.

A “mentor,” Jack has often been a “peacemaker” between students, students and staff, and even between staff members. He “goes out of his way to be accessible to clients,” and encourages staff to participate in trainings and conferences to improve their skills and better serve WorkSource clients.

Jack works across multiple agencies to ensure clients receive the wraparound services they need to reach their goals. He maintains consistent communication and holds clients and himself accountable through data, constant feedback, and setting goals for clients and the program.


Brianna Kiarie
Neighborhood House
Leadership Excellence Award

Brianna is a “great facilitator who makes sure that everyone’s voice can be heard.” She is “prepared to show data” at every meeting and helps the team to monitor progress on goals and pinpoint areas where improvements can be made.

In addition to providing “a vision of what and how a customer should feel” when receiving services, she also constantly reminds staff to consider “the perspectives, backgrounds, and experiences” of customers.

Brianna has proven herself to be an approachable person to handle a diverse array of customer concerns. She carries this willingness to help into her relationships with team members, encouraging career development through professional training that takes advantage of the tremendous community knowledge around case management and organization.

Brianna is forthright with her communications and adept at delegating tasks to meet the goals of both Neighborhood House and the Workforce Innovation and Opportunity Act. For her efforts, the team has continued to grow in its collective abilities and improved services for every client.