WorkSource Seattle-King County Program Year 2017 Leadership Award Winners

WorkSource Seattle-King County is staffed by a team of highly skilled and dedicated professionals working to uphold the principles of universal access, integration, performance and accountability, customer choice, partnership, and continuous quality improvement across the network’s 47 locations.

This past month, the Workforce Development Council of Seattle-King County and its WorkSource Operator Team had the opportunity to honor several individuals who have gone above and beyond in serving customers, pursuing best practices, and implementing Integrated Service Delivery and the Workforce Innovation & Opportunity Act in the past year.

Below are the winners of the WorkSource Seattle-King County Staff Leadership Recognition Awards for Program Year 2017.


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Jody Azevedo

Excellence in Customer Service

Jody is “traditionally the first to volunteer” when the need arises, and models exemplary service, all while making huge contributions to improving the overall system. She is an active member of numerous WorkSource functional teams, the customer engagement team, and facilitator team. She received not one, but three nominations, exemplifying the recognition by her peers for her tremendous passion and service.


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WorkSource Summit 2017 Planning Committee

Excellence in Teamwork

The collaborative efforts of all team members were reflected in the outcome of the 2017 WorkSource Summit—a successful bridging of WorkSource voices from across the state in an informative day-long conference dedicated to the philosophy and practice of Integrated Service Delivery. The planning committee brought a diverse set of perspectives, opinions, expertise, knowledge, and skills to create and promote this event to colleagues, coworkers, counterparts, and partners across the state, ultimately ensuring its success.

The team included Beth Blanchard, Craig Bruckshen, Nature Carter, Mary Dolliver, Georgia Duffy, Catherine Fisher, Deitra Garrett, John Glynn, Stephanie Guy, Brianna Kiarie, Saiqa Syeda, and members of the WorkSource Operator Team.


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Amanda See

Excellence in Leadership

Amanda’s core strengths include serving those with barriers and approaching all of her work through an equity lens. According to her nominator, she “understands that collaboration is about cross-communication, triaging services, and bouncing ideas off of others to ensure that every customer is provided with all available options. She encourages her staff and others to reach out to groups and organizations that are not being served through the WorkSource system.” Amanda’s dedication to collaboration has resulted in a successful partnership with 2nd Chance, a homeless encampment, which has resulted in specialized trainings, employment, and resource sharing across service providers.


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Julie Shor

Honorable Mention
Excellence in Leadership

A core member of the front-line staff, Julie’s passion, energy, and commitment to serving youth and young adults led to two nominations for the leadership award. As expressed by her nominators, Julie “is an excellent communicator. She double, triple checks if she can support you and how she can best do so. … She seeks to build strong relationships and makes time to ask if there is any other way she can support or improve.” Julie receives an honorable mention for her exemplary leadership by example.

Congratulations to all of our award winners and nominees!

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WorkSource Seattle-King County connects businesses to job seekers, as a proud partner of the American Job Center Network under Washington state’s WorkSource brand. The Workforce Development Council of Seattle-King County leads a network of 46 locations in providing job search/recruitment assistance, career planning and training, and hiring events at no cost to job seekers and businesses in Seattle-King County.

WorkSource Seattle-King County Expands through New Sites & Partnerships

Free jobseeker and business services now available at forty-four locations throughout King County

FOR IMMEDIATE RELEASE – March 30, 2018

Seattle, Wash. – The public workforce system of services known as the American One-Stop Job Network and “WorkSource” throughout Washington State has expanded in Seattle-King County. WorkSource Seattle-King County has expanded to 44 locations under the oversight of the Workforce Development Council of Seattle-King County and partners. New sites and partnerships broaden the system’s geographical reach and make services more accessible to a wide range of youth, adults, and businesses. Tax dollars at work provide employment and training services free of charge—including résumé and interview support, access to technology, employer hiring events, and more.

WorkSource Seattle-King County now includes 2 Centers offering access to all services, 6 Affiliates offering access to most services, and 36 Connection Sites offering electronic access to many available services (See map and menu of services here). All WorkSource locations are chosen strategically based on demand, with many featuring specialized staff to assist the diverse needs of job seekers and businesses. During the last program year, WorkSource Seattle-King County provided 206,689 staff-assisted services to 31,079 jobseekers in King County.

“WorkSource Seattle-King County exists to weave access to career opportunities into the fabric of our communities, connecting in-demand business with talented individuals,” says Beth Blanchard, WorkSource System Director at the Workforce Development Council of Seattle-King County. 

The WorkSource system’s 36 Connection Sites are founded on interagency partnerships through the Workforce Innovation and Opportunity Act (WIOA), and provide access to WorkSource employment and training services in historically underserved communities. By partnering with a broad array of organizations typically serving niche populations with resources and services not exclusively related to employment or education—including housing, English language classes, disability resources, and mental health resources—WorkSource Seattle-King County expands and complements these opportunities to assist individuals working towards self-sufficiency.

“We are pleased to thank all of our local partners for their investment in our Seattle-King County system of WorkSource sites, and the creative, integrated thinking that continues to expand broad and diverse services for individuals at every stage of their career journey,” says Dot Fallihee, Interim CEO at the Workforce Development Council of Seattle-King County.

LinkWorkSource Seattle-King County Map & Menu of Services

Media Contact
Hannah Mello, Strategic Communications Manager
hmello@seakingwdc.org |  206-448-0474 x 3014
 

 

The Workforce Development Council of Seattle-King County is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Telecommunications Relay Service 7-1-1.

Free Online Talent Pipeline Application Updated

Most recent labor market data available for jobseeker, career counselor, and business use

FOR IMMEDIATE RELEASE – March 15, 2018

Seattle, Wash. – The most recent labor market data for Seattle-King County can be accessed at any time via the free, online “Talent Pipeline Application,” a resource provided by the Workforce Development Council of Seattle-King County. This dynamic, interactive, open-access resource contributes to the decisions of jobseekers, career counselors, researchers, students, employers, educators, and the press when it comes to workforce preparedness. The application is a valuable and relevant tool, delivering a reliable snapshot of our regional economy.

http://www.seakingwdc.org/talent-pipeline-app/

Updated data sets powering the application include: occupation employment counts, short and long-term projections, industry job distributions, and education program data. Users can view regional supply and demand data and cross-reference information by wage, required education level, occupation, and industry.

“This exciting application has proven its value over the last year since its launch,” says Dot Fallihee, interim Chief Executive Officer. “With the latest data, businesses and educators as well as those seeking long-term, self-sufficient employment in Seattle-King County can benefit in their contributions to our thriving region.”

Attend one of two “Resource Showcase” webinars to learn more about how to use the application:
Monday, April 9  |  10:00-11:00am
Tuesday, April 10  | 2:00-3:00pm


To Register:
https://www.eventbrite.com/e/resource-showcase-interactive-talent-pipeline-application-tickets-44205011379

 

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The Workforce Development Council of Seattle-King County is a nonprofit, grant-making organization dedicated to creating career pathways for adults and youth through demand-driven workforce and training programs. Led by a majority private sector board representing industry and partner agencies, the Workforce Development Council of Seattle-King County is positioned to serve both industry and community members as partners and customers. Learn more at seakingwdc.org.

 

Media Contact
Hannah Mello, Strategic Communications Manager
Workforce Development Council of Seattle-King County
hmello@seakingwdc.org |  206-448-0474 x 3014

Event Recap: WorkSource Summit 2017

Statewide WorkSource conference with a focus on collaboration and integration

On Friday, December 8, 2017, WorkSource Seattle-King County hosted a statewide summit for staff and partners from across the state of Washington. Gathering at the Seattle Airport Marriot for a daylong conference, teams and individuals shared strategies and inspiration to improve the quality of services provided for community members, and internal collaboration with that goal in mind within the WorkSource system of sites.

Deitra Garrett, Integrated Services Coordinator at WorkSource Rainier, began the morning serving as the Master of Ceremonies. Min Song, interim Chief Operating Officer of the Workforce Development Council of Seattle-King County, led opening remarks, drawing experience from her family to discuss themes of courage and legacy. Finally, Agnes Balassa, a pioneer in improving the efficiencies of workforce systems, discussed the essential ingredients of organizational culture change, and summed up the concept of integrated service delivery in three maxims: 1) All Means All, 2) Free the Cubicle People, and 3) Put the Customer at the Center.

The conference broke into sessions covering a range of topics centered around the themes of “innovation, inspiration, and integration.” Representatives from Spokane and Snohomish counties added state-wide context to the expertise of King County staff and administrators. Sessions ranged in topic and encouraged group participation, revealing a wealth of real-world experience and examples for how to integrate services across functional agencies and design resources centered on human behavior.

At lunch, the keynote speaker, Michael Karl, inspired the room with creative strategies for breaking out of rote habits through his practice as a magician and mentalist. Michael demonstrated a number of canny illusions and talked through the twists and turns of his professional life, proving his skill as a master of playing with and subverting the audience’s expectations.

After lunch, smaller groups discussed general topics in workforce development, including community outreach, culture change, customer input, and service integration. Anne Masters, Training and Resource Coordinator with the WorkSource Seattle-King County Operator Team, led a group discussion with leadership and staff in a question-and-answer session.

Finally, Min Song returned to the stage with Hannah Mello, Strategic Communications Manager at the Workforce Development Council of Seattle-King County, to close the day with a reflection on the courage necessary to leave a legacy of positive change.

Congratulations to WorkSource Seattle-King County Award Winners

WorkSource Seattle-King County connects industry to people, as a proud partner of the American Job Center Network under Washington State’s WorkSource brand. The Workforce Development Council of Seattle-King County leads thirty-eight WorkSource Seattle-King County sites as an integrated, high-quality, service delivery system designed to meet the needs of businesses and job seekers. The system is built on the principles of universal access, integration, performance and accountability, customer choice, partnership, and continuous quality improvement.

This past month, the Workforce Development Council of Seattle-King County and its WorkSource Operator Team had the opportunity to honor three individuals that have provided an exceptional level of care and service to both industry and community member customers.

Below are these Program Year 2016 WorkSource Seattle-King County Excellence Award Winners.


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Monthell Woodson
YouthSource
Customer Service Excellence Award

Monthell is “customer focused in everything she does,” building relationships “based on honesty and integrity” and working across agencies to achieve the common goal of helping youth to find work experience.

She uses “a deep understanding” of both human services and the private sector to “develop strong relationships” between WorkSource and businesses that result in the creation of new and innovative youth programs, and ensures their success through integrity and excellent follow through.

Monthell has a “relatability to youth” that allows for “the building of trust in the young adults that she supports.” She is able to inspire confidence that she can help them navigate a path forward.

She is an excellent communicator across organizations within WorkSource and her consideration for the positions of others allows her to bridge differences in perspective in service of providing powerful opportunities for young people.


Jack Chapman
Pacific Associates
Leadership Excellence Award

Jack is a “champion and advocate for customers facing high barriers to success,” serving as a “model for other staff” when it comes to communicating with customers, focusing on data, representing the WorkSource system, ensuring accessibility, and providing opportunities for staff professional development.

He’s “a great listener with a wealth of knowledge,” and serves as “the point person” for Pacific Associates services in South Seattle, including WorkSource at South Seattle College and the Maleng Regional Justice Center.

A “mentor,” Jack has often been a “peacemaker” between students, students and staff, and even between staff members. He “goes out of his way to be accessible to clients,” and encourages staff to participate in trainings and conferences to improve their skills and better serve WorkSource clients.

Jack works across multiple agencies to ensure clients receive the wraparound services they need to reach their goals. He maintains consistent communication and holds clients and himself accountable through data, constant feedback, and setting goals for clients and the program.


Brianna Kiarie
Neighborhood House
Leadership Excellence Award

Brianna is a “great facilitator who makes sure that everyone’s voice can be heard.” She is “prepared to show data” at every meeting and helps the team to monitor progress on goals and pinpoint areas where improvements can be made.

In addition to providing “a vision of what and how a customer should feel” when receiving services, she also constantly reminds staff to consider “the perspectives, backgrounds, and experiences” of customers.

Brianna has proven herself to be an approachable person to handle a diverse array of customer concerns. She carries this willingness to help into her relationships with team members, encouraging career development through professional training that takes advantage of the tremendous community knowledge around case management and organization.

Brianna is forthright with her communications and adept at delegating tasks to meet the goals of both Neighborhood House and the Workforce Innovation and Opportunity Act. For her efforts, the team has continued to grow in its collective abilities and improved services for every client.