On March 29th, WorkSource Center Auburn held an Open House & Staff Networking event attended by over 60 representatives of agencies, community-based organizations, and service providers. The event was held during open hours to provide a window into daily operations and to demonstrate the principles of diversity and inclusion at work in a customer-centered space.
The event kicked off with an introduction from Kimberly Tickner, site administrator, highlighting customer success from working across agencies toward shared objectives. Over the course of two hours, organizations presented their programs, and participants focused on shared areas of improvement. Brad McGuire and Kimberly Tickner co-facilitated a human-centered design exercise on referrals—the “good, bad and ugly” of handing off customers to other service providers.
The event was well-received and may lead to future opportunities for WorkSource staff to foster professional relationships with local colleges, apprenticeship organizations, and community leaders, all with the goal of better serving customers.
Thanks to WorkSource Auburn, King County, the Operator Team, and all partners for helping put on a great event!