WorkSource Seattle-King County connects industry to people, as a proud partner of the American Job Center Network under Washington State’s WorkSource brand. The Workforce Development Council of Seattle-King County leads thirty-eight WorkSource Seattle-King County sites as an integrated, high-quality, service delivery system designed to meet the needs of businesses and job seekers. The system is built on the principles of universal access, integration, performance and accountability, customer choice, partnership, and continuous quality improvement.
This past month, the Workforce Development Council of Seattle-King County and its WorkSource Operator Team had the opportunity to honor three individuals that have provided an exceptional level of care and service to both industry and community member customers.
Below are these Program Year 2016 WorkSource Seattle-King County Excellence Award Winners.
Customer Service Excellence Award
Monthell is “customer focused in everything she does,” building relationships “based on honesty and integrity” and working across agencies to achieve the common goal of helping youth to find work experience.
She uses “a deep understanding” of both human services and the private sector to “develop strong relationships” between WorkSource and businesses that result in the creation of new and innovative youth programs, and ensures their success through integrity and excellent follow through.
Monthell has a “relatability to youth” that allows for “the building of trust in the young adults that she supports.” She is able to inspire confidence that she can help them navigate a path forward.
She is an excellent communicator across organizations within WorkSource and her consideration for the positions of others allows her to bridge differences in perspective in service of providing powerful opportunities for young people.
Leadership Excellence Award
Jack is a “champion and advocate for customers facing high barriers to success,” serving as a “model for other staff” when it comes to communicating with customers, focusing on data, representing the WorkSource system, ensuring accessibility, and providing opportunities for staff professional development.
He’s “a great listener with a wealth of knowledge,” and serves as “the point person” for Pacific Associates services in South Seattle, including WorkSource at South Seattle College and the Maleng Regional Justice Center.
A “mentor,” Jack has often been a “peacemaker” between students, students and staff, and even between staff members. He “goes out of his way to be accessible to clients,” and encourages staff to participate in trainings and conferences to improve their skills and better serve WorkSource clients.
Jack works across multiple agencies to ensure clients receive the wraparound services they need to reach their goals. He maintains consistent communication and holds clients and himself accountable through data, constant feedback, and setting goals for clients and the program.
Leadership Excellence Award
Brianna is a “great facilitator who makes sure that everyone’s voice can be heard.” She is “prepared to show data” at every meeting and helps the team to monitor progress on goals and pinpoint areas where improvements can be made.
In addition to providing “a vision of what and how a customer should feel” when receiving services, she also constantly reminds staff to consider “the perspectives, backgrounds, and experiences” of customers.
Brianna has proven herself to be an approachable person to handle a diverse array of customer concerns. She carries this willingness to help into her relationships with team members, encouraging career development through professional training that takes advantage of the tremendous community knowledge around case management and organization.
Brianna is forthright with her communications and adept at delegating tasks to meet the goals of both Neighborhood House and the Workforce Innovation and Opportunity Act. For her efforts, the team has continued to grow in its collective abilities and improved services for every client.